Presence Statuses Presence statuses are how users go online in Omni-Channel. The code carries out many important tasks.
In this setup flow, we walk you through: Setting up chat routing with Omni-Channel Specifying the website where you want customers request a chat Selecting which records you want to link with your chats Creating an offline support form so your chat up can log a cat while your team is away Using the Embedded Chat code snippets to allow chat on your website Note We named a few of these objects for you.
Name the class ChatHub and add it to the project. The Send method demonstrates several hub concepts: Declare public methods on a hub so that clients can call them. Learn where you can chat anchorage and view what you set up during the Chat setup chat up. Replace the default code in Startup class with this code: using Microsoft.
In the chat code, clients call the ChatHub. You can get chat up Service Setup by clicking and selecting Service Setup. Web; using Microsoft. Check that the script references in the code block correspond to the versions of the script files in the project. This step creates the ChatHub.
What Does This Flow Do? Examine the code Warning This documentation isn't for the latest version of alR. Now, add a comment and select Send.
Permission Set with Presence Statuses Ased to Users To make sure that your team has access to the presence statuses we create, we make a permission set that ass the presence statuses to the users you select in the setup flow. This code opens a connection with the hub. Name the class Startup and add it to the project.
This allows your customers to log cases using your offline support form. We also turn on several things in the background during the setup flow. Take a look at ASP. We create an Embedded Service deployment with default settings and branding selection. Embedded Service Deployment Your Embedded Service deployment uses your Chat u; and chat button to provide a chat window that you embed in your website.
Get the code. Required Editions Service Setup is available in Lightning Experience Available in: Essentials, Enterprise, Performance, Unlimited, and Developer editions with the Service Cloud The Chat setup flow is the cgat and easiest way to get up and running with live web chat. The hub then sends the message to all clients by calling Clients. This means that it also sets up Omni-Channel to route your chats. Chat up objects are used to connect Chat to Embedded Service.
Send method to send a new message. Run the Sample In the toolbar, turn on Script Debugging and then select the play button to run the sample in Debug mode.
The server uses that hub as the main coordination object. NET Web Application.
NET web application, add alR, and create the chat application. Create a chat queue on Omni-Channel, select your chat team, and get the Embedded Service code snippet to add chat to your cjat. Clients dynamic property to communicate with all clients connected to this hub. Note This simple chat application does not maintain the discussion context on the server. Repeat that in the other browsers.
It declares a proxy to reference the hub, declares a function that the server can call to push content to clients, and it starts a connection to send messages to the hub. And for the best end-user experience, it also gets you started with Cyat Service.
The two lines that HTML-encode the content before displaying it are optional and show a good way to prevent script injection. Hub class.
See Also. Script libraries for jQuery and alR are visible in the project. Service Channel for Chats Service channels let you choose which objects you want to route in Omni-Channel.
When the browser opens, enter a name for your chat identity. You can create public methods on your hub class and then use those methods chat up calling them from scripts in a web. Use the Microsoft. The hub uses the alR jQuery library to send and receive messages.