These forms and s also offer a standardized way of sharing information with customers after their chat sessions are finished.
When you add the Qwidget on your chag web s, patrons can easily access your chat service. By using post-chat s, you can share information with customers at the end of a chat session. For librarians, Qwidget sessions appear in the QuestionPoint chat monitor, along with patrons arriving via web-based chat chat forms.
In addition, by using these forms and s, you can customize the chat forms experience for your users. You may choose up to 10 fields for the Walkup Form. For example, you can direct your customers to another Web after they complete a chat with an agent, and you can forward them to a survey about their chat experience.
Service Cloud Pre-Chat Forms chat forms Post-Chat s Pre-chat forms and post-chat s in Chat enable you to exchange information with customers who contact your company through chat. You specify the content of your forms and QuestionPoint hosts them and provides the URLs for linking to them.
By using pre-chat forms, you can collect information from a customer, such as a name or a description marrickville escorts sex a problem, after the customer requests to chat with chat forms agent. This information forks help direct chat requests efficiently and can reduce the amount of time that agents need to spend collecting information before beginning a chat session. For instructions and more information, see Set up your library's chat form.
Required Editions Available in: Salesforce Classic Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Available in: Unlimited Edition and Enterprise Edition with Service Cloud Pre-chat forms and post-chat s offer a standardized way of collecting information from customers who contact your company through chat. The patron simply sends a message through the Chat forms if chat is available.
Vorms Wireless text-messaging service After ing up with Upside Wireless and setting parameters inside their site as chat forms want them, you can instruct QuestionPoint to get your text messages from Upside Wireless. Every two minutes, QuestionPoint polls the UW site to see if you have any text messages. For information on creating customized pre-chat forms and post-chat s, see the.
For instructions and more information, see Create your library's e-mail question form. For instructions and more information, see Create your Qwidget QuestionPoint widget.